At racebets, we believe that gambling should always be a form of entertainment — never a source of stress or financial hardship. That's why we've built a full suite of responsible gaming tools to help every Filipino player stay in control of their experience on the racebets Platform.
Responsible gaming is at the heart of how racebets operates. We understand that for the vast majority of our players — whether you're betting on PBA games in Manila, following the UFC from Cebu, or enjoying slots from Davao — gambling is a fun and exciting pastime. But we also know that for some people, gambling can become a problem.
racebets takes that reality seriously. We don't just tick a compliance box — we actively invest in tools, training, and processes that help players recognise the early signs of problem gambling and take action before things escalate. Every racebets player has free access to our full suite of responsible gaming controls, no questions asked.
Our responsible gaming programme is built around three core principles: Prevention — stopping problems before they start; Intervention — identifying at-risk players and offering support; and Protection — giving players the tools to stay in control at all times.
racebets also works in alignment with PAGCOR's responsible gaming framework, which sets the standard for player protection across all licensed online gambling platforms in the Philippines. We encourage all players to familiarise themselves with PAGCOR's responsible gaming guidelines as an additional resource.
racebets commits to the following standards for every player on our Platform:
Every tool below is available to all racebets players at no cost. Access them anytime through your racebets account settings or by contacting our 24/7 support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your racebets account. Limit reductions take effect immediately; increases require a 24-hour cooling-off period to protect you from impulsive decisions.
Set a maximum session duration so racebets will automatically log you out after your chosen time. A reminder notification appears 10 minutes before your session limit is reached, giving you a natural pause point.
Need a short break from racebets? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is temporarily suspended and you will not receive any promotional communications from racebets.
If you feel you need a longer break, racebets offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is processed immediately and cannot be reversed during the chosen period.
Cap the maximum amount you can lose within a set time period on racebets. Once your loss limit is reached, you will be unable to place further bets until the limit period resets — keeping your bankroll under control.
Enable periodic on-screen reminders that show how long you've been playing and your net win/loss for the session. Reality checks help you stay aware of time and money spent on the racebets Platform.
Requesting self-exclusion on racebets is straightforward and takes effect immediately. Here's how to do it:
Sign in to your racebets account using your registered email and password. If you are unable to log in, contact our support team directly at [email protected] and we will process your request on your behalf.
Navigate to your account settings and select the "Responsible Gaming" section. All player protection tools — including self-exclusion — are located here.
Choose from 6 months, 1 year, 3 years, or permanent self-exclusion. Think carefully — once confirmed, the exclusion cannot be reversed during the chosen period.
Confirm your selection. Your racebets account will be suspended immediately and you will receive a confirmation email. All marketing communications will be stopped at once.
Self-exclusion from racebets is a strong first step. We also encourage you to consider reaching out to professional support services for additional help during your exclusion period.
Problem gambling can develop gradually. racebets encourages all players to honestly reflect on their gambling habits. Consider taking a break or seeking help if you recognise any of the following:
You are spending more money on racebets than you can comfortably afford to lose, or gambling with money set aside for rent, bills, or daily expenses.
You find yourself chasing losses — placing more bets to try to win back money you have already lost on racebets or other platforms.
Gambling is affecting your relationships, work performance, or daily responsibilities. Family members or friends have expressed concern about your gambling habits.
You feel restless, irritable, or anxious when you are not gambling, or you use gambling as a way to escape stress, anxiety, or personal problems.
You have tried to cut back or stop gambling but found it difficult or impossible to do so on your own.
You are borrowing money, selling possessions, or taking out loans to fund your gambling activity on racebets or elsewhere.
If you recognise two or more of these signs, we strongly encourage you to use racebets' self-exclusion tool and consider speaking with a professional counsellor. You are not alone — help is available.
Answer honestly. This is for your benefit only — racebets does not record your responses to this self-assessment.
Q1. In the past month, have you gambled with money you couldn't afford to lose?
Q2. Have you tried to win back money you lost by gambling more?
Q3. Has gambling caused problems with your family, work, or finances?
Q4. Do you feel the need to gamble with larger amounts to get the same excitement?
racebets encourages players who need additional support to reach out to the following resources. All services listed are free and confidential.
PAGCOR, the Philippine Amusement and Gaming Corporation, provides responsible gaming guidelines and resources for all Filipino players. Contact PAGCOR directly for regulatory concerns or to report underage gambling.
Our 24/7 customer support team is trained in responsible gaming. If you are concerned about your gambling habits or those of someone you know, contact us at [email protected] — we're here to help, not to judge.
Gamblers Anonymous offers free peer support meetings for people struggling with problem gambling across the Philippines, including Metro Manila, Cebu, and Davao. Meetings are confidential and welcoming to all.
The Philippine Department of Health operates a 24/7 mental health crisis hotline. If gambling-related stress is affecting your mental health, please reach out. The hotline number is 1553 (toll-free within the Philippines).
racebets is built for Filipino players who love the thrill of sports betting and casino games. Set your limits, play within your means, and enjoy every moment. Sign in to manage your responsible gaming settings today.
racebets is strictly for players aged 21 and above. Gambling involves risk. Please play responsibly.