1. Introduction
racebets ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all players and visitors who use the racebets Platform at racebets.club (the "Platform"). This Privacy Policy describes how racebets collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.
This Privacy Policy applies to all personal data collected through the racebets website, mobile-optimised platform, customer support channels, and any other services operated by racebets. It should be read together with the racebets Terms & Conditions, which govern your use of the Platform.
By registering a racebets account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the racebets Platform.
racebets may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Platform following any update constitutes your acceptance of the revised Privacy Policy.
2. Personal Data We Collect
racebets collects personal data that you provide directly, data generated through your use of the Platform, and data received from third parties in connection with the operation of our services. The categories of personal data we collect include:
- Identity Data: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine National ID, passport, driver's licence) collected during account registration and identity verification (KYC).
- Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code). Filipino players may provide addresses in Metro Manila, Cebu, Davao, Quezon City, Makati, or other locations across the Philippines.
- Account Data: Your racebets username, account preferences, communication settings, and account history including login timestamps and session durations.
- Financial Data: Payment method details (e.g., GCash account reference, PayMaya account reference, BPI/BDO account details, Metrobank details, Visa/Mastercard card details), transaction history, deposit and withdrawal records, and wallet balances. racebets does not store full card numbers; payment card data is handled by our PCI-DSS compliant payment processors.
- Betting and Gaming Data: Records of bets placed, games played, wagering history, bonus usage, and win/loss records on the racebets Platform.
- Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and other technical identifiers collected automatically when you access the Platform.
- Usage Data: Pages visited, features used, time spent on the Platform, click patterns, and navigation paths collected through cookies and similar tracking technologies.
- Communications Data: Records of your communications with racebets customer support, including live chat transcripts, emails, and any feedback or complaints submitted.
- Responsible Gaming Data: Records of any deposit limits, session limits, self-exclusion requests, or other responsible gaming tools you have activated on your racebets account.
3. How We Use Your Personal Data
racebets uses the personal data we collect for the following purposes:
- Account Management: To create, maintain, and manage your racebets player account, including processing your registration, verifying your identity, and enabling you to log in securely.
- Service Delivery: To provide you with access to sports betting, live casino, slots, bingo, and other gaming services available on the racebets Platform.
- Transaction Processing: To process deposits, withdrawals, and other financial transactions on your racebets account, including verification of payment method ownership.
- Identity Verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR regulations and applicable Philippine anti-money laundering laws.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct on the Platform.
- Regulatory Compliance: To comply with our legal obligations under Philippine law, PAGCOR licensing requirements, and applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
- Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support channels.
- Responsible Gaming: To administer responsible gaming tools including deposit limits, session controls, and self-exclusion, and to identify players who may be at risk of problem gambling.
- Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the racebets Platform.
- Marketing Communications: To send you promotional offers, bonus notifications, and news about racebets — but only where you have opted in to receive such communications. You may opt out at any time.
- Legal Claims: To establish, exercise, or defend legal claims in connection with your use of the racebets Platform.
4. Legal Basis for Processing
racebets processes your personal data on the following legal bases:
- Contractual Necessity: Processing necessary to perform the contract between you and racebets — including account management, transaction processing, and service delivery — is carried out on the basis that it is necessary for the performance of that contract.
- Legal Obligation: Processing required to comply with applicable Philippine laws, PAGCOR regulations, AML/CTF obligations, and other regulatory requirements is carried out on the basis of legal obligation.
- Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of racebets' legitimate interests, provided those interests are not overridden by your rights and interests.
- Consent: Processing for marketing communications and non-essential cookies is carried out on the basis of your consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
5. Sharing Your Personal Data
racebets does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary to operate the Platform and comply with our legal obligations:
- Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and other payment service providers, for the purpose of processing deposits and withdrawals on your racebets account.
- Identity Verification Providers: Third-party KYC and age verification service providers who assist racebets in verifying player identities in compliance with PAGCOR requirements.
- Technology and Infrastructure Providers: Cloud hosting, data storage, and platform infrastructure providers who process data on behalf of racebets under strict data processing agreements.
- Regulatory Authorities: PAGCOR and other Philippine regulatory bodies, law enforcement agencies, and courts, where racebets is legally required to disclose player information.
- Anti-Fraud and AML Services: Third-party fraud detection and anti-money laundering screening services used to protect the integrity of the racebets Platform.
- Professional Advisers: Legal, accounting, and auditing firms engaged by racebets, subject to professional confidentiality obligations.
All third parties with whom racebets shares personal data are required to handle that data
in accordance with applicable data protection laws and may not use it for any purpose other than those specified by racebets.
6. Cookies and Tracking Technologies
racebets uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:
- Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in to your racebets account and security cookies that help protect against fraud. These cookies cannot be disabled.
- Functional Cookies: Used to remember your preferences such as language settings, display options, and responsible gaming tool configurations on your racebets account.
- Analytics Cookies: Used to collect anonymised data about how players use the racebets Platform, including pages visited, time spent, and navigation paths. This data helps us improve the Platform experience.
- Marketing Cookies: Used to deliver relevant promotional content to racebets players who have opted in to marketing communications. These cookies are only set with your consent.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the racebets Platform. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate.
7. Data Retention
racebets retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
- Account Data: Retained for the duration of your racebets account and for a period of at least five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and applicable AML regulations.
- Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction.
- KYC and Identity Verification Documents: Retained for the duration of your account and for a minimum of five (5) years following account closure.
- Customer Support Communications: Retained for a period of three (3) years from the date of the communication, unless a longer retention period is required in connection with an ongoing dispute or legal claim.
- Marketing Preferences: Records of your marketing consent or opt-out are retained for as long as necessary to demonstrate compliance with applicable regulations.
When personal data is no longer required, racebets will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.
8. Your Privacy Rights
As a racebets player, you have the following rights in relation to your personal data, subject to applicable Philippine law:
- Right of Access: You have the right to request a copy of the personal data racebets holds about you, along with information about how it is being used.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by racebets. You may update certain account details directly through your racebets account settings.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to racebets' legal obligations to retain certain data under PAGCOR regulations and AML laws.
- Right to Restrict Processing: You may request that racebets restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
- Right to Data Portability: Where processing is based on your consent or on a contract, you may request that racebets provide your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact the racebets support team at [email protected]. racebets will respond to all verified data rights requests within the timeframes required by applicable law. We may need to verify your identity before processing your request.
9. Data Security
racebets implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the racebets Platform.
- Encryption of sensitive data at rest, including financial information and identity documents.
- Strict access controls ensuring that racebets staff can only access personal data on a need-to-know basis.
- Regular security assessments, penetration testing, and vulnerability scanning of the racebets Platform.
- Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
- Incident response procedures to detect, contain, and notify affected parties in the event of a data breach, in accordance with applicable notification requirements.
While racebets takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your racebets login credentials and should contact us immediately if you suspect unauthorised access to your account.
10. Children's Privacy
The racebets Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing online gambling. racebets does not knowingly collect personal data from individuals under the age of 21.
If racebets becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited.
If you are a parent or guardian and believe that a minor has registered on the racebets Platform, please contact our support team immediately at [email protected]. We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.
11. Third-Party Links
The racebets Platform may contain links to third-party websites or services, such as payment provider portals. racebets is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
This Privacy Policy applies solely to personal data collected and processed by racebets in connection with the racebets Platform. It does not apply to data collected by third parties through their own platforms or services.
12. Changes to This Privacy Policy
racebets reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, racebets will notify registered players by email and/or by posting a prominent notice on the Platform.
The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how racebets protects your personal data. Your continued use of the racebets Platform following any update constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way racebets handles your personal data, please contact our Data Privacy team:
- Email: [email protected]
- Subject Line: Privacy Policy Enquiry / Data Rights Request
- Response Time: racebets aims to respond to all privacy-related enquiries within 5 business days.
For data rights requests (access, rectification, erasure, etc.), please include your full name, registered email address, and a description of your request. racebets may need to verify your identity before processing your request to protect the security of your personal data.